Privacy Policy

1. Introduction

Avian Pest Control Pty Ltd (ABN: 15 485 836 311) ("Avian Pest Control", "we", "us" or "our") is committed to protecting the privacy of individuals who interact with our website, products and services. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) (the "Privacy Act"), the Australian Privacy Principles (APPs), and, where applicable, the EU General Data Protection Regulation (GDPR) 2016/679.

By accessing our website at avianpestcontrol.com or using our products and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect personal information in the following categories:

2.1 Account and Identity Information

When you register for an operator account, we collect: full name, email address, phone number, organisation name, job title, country and jurisdiction of operation, government identification or professional credentials (where required for regulatory compliance), and account login credentials (passwords are stored in hashed form and are never accessible to us in plain text).

2.2 Remote Monitoring and Operational Data

Our systems generate and transmit operational data including: device telemetry and system health metrics, event logs (including detection events, sedation events, euthanasia authorisation records and disposal records), GPS location data for deployed units, camera imagery and video footage captured by the system, species identification data, and operator action logs including timestamps and authorisation records. This data is collected for the purpose of operating the system, generating compliance reports and maintaining the audit trail required by applicable biosecurity regulations.

2.3 Website Usage Data

When you visit our website, we automatically collect: IP address, browser type and version, operating system, referring URLs, pages visited and time spent, and cookie identifiers (see Section 7 below).

2.4 Communications

If you contact us via email, phone or our contact form, we collect the content of your communications and any personal information you provide.

3. How We Use Your Information

We use personal information for the following purposes:

• To create and manage operator accounts and verify identity for regulatory compliance purposes
• To operate, monitor and maintain deployed Avian Pest Control systems
• To generate compliance reports and audit trails as required by applicable biosecurity regulations
• To process and respond to enquiries, support requests and procurement applications
• To send operational notifications, system alerts and account communications
• To improve our products, services and website through analytics
• To comply with legal obligations, including biosecurity legislation and regulatory reporting requirements
• To detect, investigate and prevent fraud, security incidents and misuse of our systems

We do not use personal information for direct marketing purposes without your explicit consent. We do not sell personal information to third parties.

4. Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA) or United Kingdom, we process personal information on the following legal bases under the GDPR:

• Contract performance: Processing necessary to provide operator accounts and system services
• Legal obligation: Processing required to comply with biosecurity regulations and regulatory reporting
• Legitimate interests: Processing for fraud prevention, security and service improvement
• Consent: Where we rely on consent (e.g. marketing communications), you may withdraw consent at any time

5. Disclosure of Personal Information

We may disclose personal information to:

• Cloud infrastructure and hosting providers who process data on our behalf under data processing agreements
• Government agencies and regulatory authorities where required by law or biosecurity regulations
• Professional advisers including lawyers, accountants and auditors under confidentiality obligations
• Law enforcement agencies where required by law or to protect the safety of persons

We do not disclose personal information to third parties for their own marketing purposes.

6. International Data Transfers

Avian Pest Control is based in Australia. If you are located outside Australia, your personal information may be transferred to and processed in Australia. Where we transfer personal information internationally, we take steps to ensure adequate protections are in place, including standard contractual clauses approved by the relevant regulatory authority.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. We use:

• Essential cookies: Required for the website to function, including session management and security
• Analytics cookies: Used to understand how visitors use our website (e.g. Google Analytics). These are anonymised where possible.
• Preference cookies: Used to remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we obtain your consent before placing non-essential cookies.

8. Data Security

We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, disclosure, alteration or destruction. These measures include encryption of data in transit and at rest, access controls and authentication requirements, regular security assessments, and staff training on data protection obligations. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory and audit obligations. Operational data and event logs from deployed systems are retained for a minimum of seven (7) years to satisfy biosecurity regulatory requirements. Account information is retained for the duration of the operator relationship and for a period of seven (7) years thereafter.

10. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention obligations)
• Portability (GDPR): Request your data in a structured, machine-readable format
• Objection (GDPR): Object to processing based on legitimate interests
• Restriction (GDPR): Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days (or within the timeframe required by applicable law).

11. Complaints

If you believe we have breached your privacy rights, please contact us in the first instance at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au, or with the relevant data protection authority in your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered operators of material changes by email. The current version will always be available at avianpestcontrol.com/privacy.

13. Contact Us

For privacy-related enquiries, contact our Privacy Officer at: